应用支持
橡城华人希望教会 App 支持
如果您在使用 OCHC App 时需要帮助、有疑问，或想报告 Bug，请通过以下方式联系我们：
提交问题时，请尽量附上以下信息，方便我们更快定位问题：
- 应用版本
- 设备型号与系统版本，例如 iPhone / iPad / Android 设备型号，以及 iOS / iPadOS / Android 版本
- 问题发生的页面或功能
- 问题复现步骤
- 预期结果与实际结果
- 相关截图或录屏，如有
OCHC App Support
If you need help, have questions, or would like to report a bug, please contact us at:
Email: app.developer@occhurch.org
When reporting an issue, please include as much of the following information as possible:
- App version
- Device model and system version, such as iPhone, iPad, or Android model, and iOS, iPadOS, or Android version
- The page or feature where the issue happened
- Steps to reproduce the issue
- Expected result and actual result
- Screenshots or screen recordings, if available
常见支持主题
音频播放
如果音频无法播放、播放中断、连续播放异常，或 MiniPlayer 状态不正确，请说明具体内容名称、所在页面，以及当时选择的播放模式。
主日崇拜与主日学内容
如果列表内容无法加载、最新内容没有显示，或某个主日崇拜 / 主日学条目打开异常，请提供对应页面、年份或书卷名称，以及错误提示截图。
下载与离线内容
如果音频或文件下载失败、本地文件无法打开，或下载管理页面显示异常，请提供下载内容名称、所在页面，以及应用显示的错误信息。
收藏夹与历史记录
如果收藏、移除收藏、排序、历史记录回跳等功能异常，请说明操作步骤和具体条目名称。
通知与提醒
如果主日崇拜或主日学提醒没有按预期出现，请说明设备系统版本、通知权限状态，以及应用内通知设置状态。
语言与显示
如果界面语言、文字显示、布局或 iPad / Android 显示效果异常，请提供设备型号、系统语言和截图。
Common Support Topics
Audio Playback
If audio does not play, stops unexpectedly, playback order behaves incorrectly, or the MiniPlayer status looks wrong, please include the content title, the page where it happened, and the selected playback mode.
Sunday Worship and Sunday School Content
If lists do not load, the latest content does not appear, or a worship / Sunday School item cannot be opened, please include the page name, year or book name, and any error message shown in the app.
Downloads and Offline Content
If audio or file downloads fail, local files cannot be opened, or the Download Management page looks incorrect, please include the content title, the page where it appears, and any error message shown in the app.
Favorites and History
If saving, removing, sorting favorites, or opening items from history does not work as expected, please include the steps you took and the specific item title.
Notifications and Reminders
If Sunday Worship or Sunday School reminders do not appear as expected, please include your device system version, notification permission status, and the notification settings inside the app.
Language and Display
If the app language, text display, layout, or iPad / Android display behavior looks incorrect, please include your device model, system language, and a screenshot.
Privacy Policy
To view privacy-related information, please visit the separate privacy policy page:
Release Notes
OCHC App will continue to be updated based on testing feedback and real-world use. For version update details, please refer to the app release notes: